Customers who are consumers within the meaning of the Consumer Protection Act have the following right of withdrawal:

Customers who are Buyers have the following right of withdrawal under the Consumer Protection Act:

The Customer has the right to withdraw from the contract within fourteen days without having to provide any justification.

The withdrawal period is fourteen days and starts from the day on which the Customer or a third party appointed by him, who is not the carrier, comes into possession of the goods;

To exercise the right of withdrawal, the Customer must communicate to Wibe® the withdrawal from the contract by means of an explicit declaration (e.g. with a letter sent by post or by e-mail) to the address info@wibeflavor.com or to Wibe® Srl, strada del mainero, 58 10131 Turin.

To comply with the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the aforementioned right before the withdrawal period expires.

In the event that the Customer withdraws from a contract, Wibe® is obliged to return all payments, which Wibe® has received from the Customer, including shipping costs (with the exception of additional costs, if the Customer has expressly chosen a delivery other than the least expensive standard delivery offered by Wibe®) immediately and at the latest within fourteen days from the day on which the company received notification of the withdrawal from the contract. For this refund, Wibe® uses the same payment method that the consumer used in the original transaction, unless expressly agreed otherwise with the Customer; in no case will costs be charged for this refund to the Customer.

Wibe® may refuse to refund until it has received the goods back or until the Customer has provided proof that the goods have been sent back, whichever occurs first.

The Customer is required to return or return the goods to Wibe® immediately and, in any case, no later than fourteen days from the day on which the Customer informs Wibe® of the withdrawal from the contract to the following address:

Wibe Srl

Mainero Road, 58

10131

Turin

The deadline is considered to have been met if the Customer sends the goods before the fourteen-day deadline expires.

The Customer will have to bear the direct costs of returning the goods.

The Customer shall be liable for any loss in value of the goods only if such loss in value is due to handling of the goods which is not necessary to verify their condition, properties and functionality.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to goods produced according to the Customer's specifications or clearly adapted to personal needs. Furthermore, the right of withdrawal does not apply to goods delivered sealed and not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery. For example, once the seal of packaging boxes has been opened or removed, or once the package has been opened, it is no longer possible to return them. Furthermore, bottles that have already been used can no longer be returned.

Indications to be included in the communication to WIbe® Srl:

- day of purchase of the goods

- Name, surname and address of the person who purchased the goods

- Date and place